At Martheshop.store, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our Return & Refund Policy below to understand your options.

1. Return Eligibility

To be eligible for a return, your item must:

• Be unused, uninstalled, and in the same condition you received it

• Be in its original packaging with all accessories and documentation

• Be returned within 30 days of the delivery date

Returns requested beyond the 30-day window may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items that have been installed or used

• Products damaged due to improper handling or installation

• Custom or special order bathtubs

• Clearance or final sale items

3. Damaged or Defective Products

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery

2. Provide photos of the damage and the packaging

3. We will evaluate the issue and offer a replacement or refund, depending on the situation

We may request that the item be returned before a replacement or refund is issued.

4. How to Initiate a Return

To start a return, please contact us at:

Email: support@martheshop.store
Phone: +1 478 416 2176

Please include your order number, reason for return, and any relevant photos. Our support team will guide you through the process.

5. Return Shipping

• Customers are responsible for the cost of return shipping, unless the item was damaged or incorrect.

• We recommend using a trackable shipping service and purchasing shipping insurance.

• Martheshop.store is not responsible for items lost or damaged during return shipping.

6. Refunds

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund

• If approved, your refund will be processed to your original payment method within 5–10 business days

Shipping fees (if any) are non-refundable.

7. Late or Missing Refunds

If you haven’t received a refund:

• First, check your bank or payment provider

• Then contact your credit card company—it may take time before your refund is officially posted

• If you’ve done all of this and still haven’t received your refund, contact us at support@martheshop.store

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 48 hours of receiving it.

9. Cancellations

Orders may be canceled within 12 hours of placement. After that, the order may have already been processed or shipped. Custom or special orders cannot be canceled once placed.

10. Contact Us

For any return or refund-related inquiries, feel free to reach out:

Address:
4476 Merlin Drive,
Douglasville, GA 30134

Email: support@martheshop.store
Phone: +1 478 416 2176